TELE SALES REPRESENTATIVE

POSITION – INTERNSHIP

Duties and responsibilities: –

Lead Generation.

  • Ensuring personal and team healthy and safety measures are adhered to contact potential and existing customers by phone to inform them of the company’s products, services and offers.
  • Receive phone calls of people responding to direct marketing and advertising campaigns.
  • Follow a script to qualify prospects ready to buy and those who may likely purchase their offers with enough persuasion.

Direct sales

  • Use the data from previous sales to target customers for repeat business.
  • Ask promising leads qualifying questions which can help reveal prospects’ willingness to buy.

Order processing

  • Take and process orders to meet sales quotas
  • Manage repeat purchases, which provides opportunities to cross-sell existing customers.
  • Use scripts to offer additional products or services based on past purchasing behavior.

Customer service

  • Offer excellent customer service to all customers
  • Call customers after a sale to make sure they are satisfied with the product or service.
  • Collect, compile and update customer records in the CRM.
  • Provide accurate information about the company, its products or services, promotions and other details.
  • Help to handle customer’s grievances quickly before they become bigger issues.
  • Create and update activity reports on calls, leads, customers, sales and other vital statistics that can help increase revenue.
  • Meet monthly and quarterly sales goals according to the company’s revenue targets.

 

Qualifications, Skills and Requirements:

  • Degree/Diploma in sales and marketing/horticulture or any other related field.
  • Excellent typing and telephone skills.
  • Working knowledge of telephone systems.
  • Knowledgeable about customer relations management software and computer programs required for their duties.
  • Good communication skills
  • In-depth knowledge of the organization and its offers.
  • Good interpersonal skill
  • Dispute resolution skills.
  • Sales skills
  • A quick learner.
  • A team player
  • Attention to details

 

Interested candidate should send their CVs to jobs@peoplelink.co.ke with the email subject as TELE SALES REPRESENTATIVE INTERN.

Only shortlisted shall be contacted.

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